Booking and Cancellation policy for Koh Lanta Divers

Booking a diving trip on Koh Lanta should, and usually is, a fast, safe, and stress-free experience. However, there are times when people’s circumstances or plans change after they make a booking but before arriving here. Having a great deal of experience and being agents for dive centres all over the country, we are normally able to ensure that all parties are kept happy in such situations.

As we are agents for most of the diving centres on Koh Lanta, we are bound by each dive centre’s booking terms and conditions. However, we are pleased to announce that booking through us then having to cancel or change a plan need not be an unpleasant experience and that we always do everything that we can to make sure that cancelling guests get the best and most honest service throughout. We claim or receive nothing from guests having to cancel, and any lost deposit is only retained by the dive centres and not us, but this is uncommon. In most circumstances, we are able to offer a refund, postpone a booking, transfer the divers to another location on Koh Lanta or elsewhere in Thailand, or even change the booking to another name, such as a friend of family member. Booking deposits are most commonly made through PayPal, and the deposit is kept by us up until the moment that the diving guests arrive at the dive centre they booked with. It is extremely uncommon but not unheard of for dive centres to have financial problems or lose a boat to mechanical failure. In such situations, we can normally find another suitable trip or dive centre immediately or offer a refund of the deposit.

Please contact us for specific cancellation policies of each dive centre before booking.